Privacy Policy
This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.
This policy describes the way we handle and use the personal information that we obtain from all the different interactions you may have with us as a business, including when you visit our website and social media pages when you contact us.
We may need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you’re welcome to check it whenever you wish.
PERSONAL INFORMATION
We receive personal information about you that you give to us, that we collect from your visits to our Site, and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
INFORMATION THAT WE COLLECT ABOUT YOU – IN ONLINE, BY PHONE, SOCIAL MEDIA, AND EMAIL:
Your name, title and contact details (email address, telephone number, postal address);
Any information you include in correspondence you send to us via email, chat, messenger or other channels, in forms you submit to us when using our Site or social media pages.
Details of your orders and purchases.
Your marketing preferences.
The opinions and other information you provide when responding to customer surveys and product reviews.
Any personal information included in your entries to competitions that we run.
Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further Your rights in relation to your personal information).
Details of any transactions between you and us.
Voice recordings of calls you make to our customer service centre and information you give us when you contact us with a query or issue.
Your payment card details and, in relation to certain refunds, your bank account details.
The frequency of your voucher, shopping code usage.
Details of your use of our Site namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our Site and details of the webpage from which you visited it.
The date and time you used our Site.
The pages you visited on our Site and how long you visited us for.
The website address from which you accessed our website.
Cookie, pixels and beacon identification information (for more information please see our cookie policy).
USE OF YOUR PERSONAL INFORMATION
We use your personal information for a variety of reasons when we believe we have a legitimate interest to do so and to process your personal information depending on the purposes of our use and the risks to your privacy.
We use your personal information to contact you via email, online or by post (as you have indicated) with marketing information about our products, events, product launches, exciting offers and services.
You may choose to unsubscribe from receiving the marketing information from us at any time. Please see Your rights over your personal information for further details.
WHERE NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations:
To keep a record relating the exercise of any of your rights relating to our processing of your personal information.
To take any actions in relation to health and safety incidents required by law.
To handle and resolve any complaints we receive relating to the services and products we provide.
WHERE NECESSARY TO COMPLETE ORDERS AND RUN PROMOTIONS AND COMPETITIONS
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
Processing necessary for us to promote our business, brands and products